Refund policy

Return & Refund Policy

At Cozy Petal by Gabby, LLC, each order is prepared with care, and we want you to love your purchase. If there is an issue with your order, please contact us so we can help.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and returned with its original packaging and accessories.

To request a return, please contact us before sending your item back. If your return is approved, we will provide return instructions. Please do not send a return without prior authorization.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, contact us within 3 days of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue and make it right.

If we determine that the item arrived damaged, defective, or incorrect, we will work with you on an appropriate replacement or refund at no additional cost to you.

Non-Returnable Items

For hygiene and product-safety reasons, used drinkware cannot be returned.

We also cannot accept returns for:

• Items that have been used, washed, or damaged after delivery

• Items missing original packaging or included accessories

• Gift cards

• Clearance or final-sale items marked as non-returnable at the time of purchase

Please contact us before purchasing if you have questions about whether an item is eligible for return.

Exchanges

If you would like a different eligible item, please contact us. The easiest option may be to return the original eligible item and place a new order once the return has been approved.

Refunds

Once we receive and inspect your approved return, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part or an item that arrived damaged or defective.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests, but orders that have already been processed or shipped cannot be canceled.

Have a problem with your order? We’re happy to help. 🌸

Cozy Petal by Gabby, LLC

Email: cozypetalllc@gmail.com

Please include your name and order number when contacting us so we can assist you as quickly as possible.