Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to providing a smooth and reliable shipping experience.
Order Processing Time
Orders are processed within 2–5 business days after payment is received. Orders are not processed or shipped on weekends or holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Delivery times vary depending on your location and shipping carrier. Estimated delivery times are:
- United States: 3–7 business days after processing
- International Orders: 7–21 business days after processing (if applicable)
Please note that shipping times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on your order size, weight, and delivery location. Any available free shipping promotions will be displayed during checkout.
Tracking Your Order
Once your order has shipped, you will receive an email with your tracking number. Please allow 24–48 hours for tracking information to update.
Lost, Damaged, or Delayed Packages
We are not responsible for packages that are lost, stolen, or delayed after they have been confirmed as delivered by the shipping carrier. If your package arrives damaged or you experience an issue with your order, please contact us as soon as possible so we can assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an order is returned due to an incorrect address, additional shipping charges may apply.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Email: Cozypetalllc@gmail.com
We appreciate your business and thank you for choosing us!